Refund policy

Thanks for shopping at www.spruceandspire.com

Returns

All custom items are non-refundable and cannot be returned. If you don’t love your item. Reach out to us and we will work with you to make it right. 

You have 14 calendar days to return any non customized items from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be returned to us in the original packaging.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.  

Contact Us

If an item arrived damaged please contact us - we will do our best to make it right.

If you have any questions on how to return your item to us, contact us.